Effective 1 February 2025

At Begun Solar we do our best to go above and beyond for our customers, but we understand that sometimes issues arise.

If you have a complaint regarding our product or service, we will do our best to address your concern in a timely manner, as well as prevent the issue from ever arising again.

You can submit your complaint though following channels.

• Email: sales@bsolar.com.au

• Customer service phone: 1300 102 159

• In-person at our office: 4/415-425 Old Geelong Rd, Hoppers Crossing Vic 3029

All complaints are acknowledged and responded to as soon as possible. For further investigation, additional information may be requested from the complainant.

We aim to provide a response to any complaints within 15 business days of receipt.

We will provide a final response to a complaint within 25 business days of receipt, unless agreed by both parties to a further extension.

The outcome of the complaint will be communicated in writing via email or letter.

If you’re dissatisfied with how your complaint has been addressed, you may refer the complaint to with the relevant Fair Trading or Consumer Affairs office:

• ACT: Office of Regulatory Services Phone: (02) 6207 3000

• NSW: Fair Trading Phone: 13 32 20

• NT: Consumer Affairs Phone: 1800 019 319

• QLD: Office of Fair Trading Phone: 13 74 68

• SA: Consumer and Business Services Phone: 1318 82

• TAS: Consumer Affairs and Fair Trading Phone: 1300 654 499

• VIC: Consumer Affairs Phone: 1300 558 181

• WA: Consumer Protection Phone: 1300 304 054

If you believe that we have not met the standards set out under the New Energy Tech Consumer Code (NETCC) you can lodge a complaint here:

Phone: +61 3 9929 4195

Email: info@newenergytech.org.au